I'm not going to reveal the fast food restaurant we were at but maybe you can figure it out based on the same frustration we had while dining there. It had to do with placement of the condiments in regards to the beverages. Do they just plop the stuff on the counter and not "go with the flow" to see if it works well?
Have you heard of "marrying ketchup bottles"? I use to have to do that, not only with ketchup bottles, but the mustard and steak sauces too. When Ken Hayes and I started having this conversation we realized that it's been awhile since we've seen a glass ketchup bottle.
During our B105 Things You Should Know Before You Start Your Day, I asked Ken if he would pay extra for condiments at a fast food restaurant if he had to, he said absolutely not! I don't think I would either, my fries swim in ketchup! Would you?