Minneapolis-St. Paul International Airport (MSP) is a place Northland travelers are very familiar with and it appears that we're lucky to have it as it has been named the Best Airport in North America for the second straight year through the Airports Council International (ACI) global Airport Service Quality (ASQ) program.

This also marks the sixth time MSP has received the title in the past seven years. Talk about a juggernaut!

According to the MCI news release, MSP earned the ASQ Award for Best Airport in North America for the 25-40 million passenger category for 2022, after receiving the same honor in 2021. MSP was also named Best in North America for four straight years between 2016-2019, earning placement on the ACI Director General’s Roll of Excellence in Airport Service Quality in 2020.

“Putting the traveler at the center is more important than ever, and it is the way forward,” said Luis Felipe de Oliveira, Director General of ACI World. “We are proud of the team at Minneapolis-St. Paul International Airport for winning the Best Airport in North America. This shows that the whole airport community has come together to put the passenger first.”

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The ASQ awards were based on 465,000 traveler surveys at airports in more than 90 countries in 2022. Each survey covers 30 key indicators that define a passenger’s overall experience, including the ease of finding their way through the airport, check-in, security, cleanliness, shopping, and dining. Nearly 400 airports participate in the program, and more than half of the world’s travelers passed through an ASQ airport last year.

For reference, MSP is the 16th busiest airport in North America based on passengers. In 2022, MSP served 31.2 million passengers, an increase of 24% from 2021. In 2023, MSP will have nonstop service to 156 destinations (127 domestic and 29 international destinations), up from 145 in 2022.

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From personal experience, I have appreciated the quality found in all the aforementioned survey categories. My only complaint has been the hours many of the dining options are available, especially if you find yourself waiting to board the last flight of the day from MSP to Duluth.

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